Measure what changed
Transformation is complete when the operating outcome changes, not when the system goes live.
We evaluate work through the business measure that moved. Depending on the mandate, that may be growth, productivity, margin, cash, asset performance, risk, speed or sustained improvement.
The KPI, starting point, source system, measurement period and attribution method should be agreed before the intervention begins.
Value framework
Growth: revenue, price, conversion, retention and new customers. Productivity: output, capacity, hours and cycle time. Margin: gross margin, cost to serve, operating expense and EBITDA. Cash: working capital, inventory, receivables and cash conversion. Assets: OEE, uptime, yield and utilisation. Risk: control, cyber, resilience and third parties. Speed: decision time, time to market and lead time. Sustained gain: whether the improvement remains after the intervention stabilises.
Publication rule
Nothing should appear publicly as a North Axiom result until the metric, baseline, measurement period and evidence have been checked and the operating or financial owner has approved the way the result is described.